Delivery

Mainland UK Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost
Standard (Royal Mail 24) 1 – 2 Working Days No No FREE
Express (Royal Mail Special Delivery or DHL) Next Working Day Yes Yes £5.00
UK Highlands & Islands 1 – 2 Working Days No No FREE

European & Worldwide Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost
Standard (Europe)

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar (EU), Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State

3 – 5 Working Days Yes Yes £5.00
Standard (Rest of World – Zone 1)

North America, South America, Africa, the Middle East, the Far East and South East Asia.

5 – 7 Working Days Yes Yes £10.00
Standard (Rest of World – Zone 2)

Australia, Belau, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People’s Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa, Western Samoa

5 – 7 Working Days Yes Yes £15.00

Non-Mainland UK and International Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.

How quickly will my order arrive?

Our aim is to dispatch all orders within 3 working days. We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you choose.

While we always try our best to dispatch every order following the above guidelines, during extremely busy periods dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the delivery company’s website.

What days will my order be delivered on?

Our couriers deliver between 07:00 and 18:00 Monday to Friday.

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please call us on 0800 6250625 or email us at sales@gillianarnold.com.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are able to collect your order from our premises by choosing the relevant option at the checkout. At this point delivery charges will be removed. You can collect your order from:

Gillian Arnold Design Ltd
42 Market Place
Bishop Auckland
County Durham
DL14 7PB

If you select this option, we will contact you to inform you of when your items will be ready to collect.

How carefully is my order packaged?

We take great care in packaging your order, using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 0800 6250625 or by email at sales@gillianarnold.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. But, please do not return a damaged order to us without contacting us first.  We will refund the cost of posting the item back to us.