Returns

Returns & Refund Policy

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us on 0800 6250625 or sales@gillianarnold.com. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Sale or reduced-price items are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.

We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our returns address is:

Returns
Gillian Arnold Design Ltd
42 Market Place
Bishop Auckland
County Durham
DL14 7PB

Once your item has been returned, we will inspect it and take the necessary action as soon as possible.

Faulty/Damaged Goods

If any item you receive from us arrives damaged, please contact us as soon as possible on 0800 6250625 or by email at sales@gillianarnold.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. But, please do not return a damaged order to us without contacting us first.  We will refund the cost of posting the item back to us.