Picked, Pressed,

Botanical Britain

Picked, Pressed, Printed

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Customer Service- Apprenticeship

Gillian Arnold, 10-11 Post House Wynd, DL3 7LU

Email: recruitment@gillianarnold.com

Level: Intermediate (Level 2)

The Apprenticeship

Established in 2011, Gillian Arnold is a designer brand. With products including home wares, furnishings, jewellery and gifts, the brand is famed for its personalised feel thanks to founder Gillian’s hands-on approach to her work. To create her prints, Gillian uses cuttings of British wildflowers and plants, making the brand unique in comparison to other designer labels. Products are generally produced at the company’s production bases in the North-East England towns Darlington and Bishop Auckland. The company works alongside over 150 wholesale stockists across the UK and abroad, supplying them with goods to sell on their websites and at their premises. Products are also sold in the company’s own boutiques and on their website.

This is the ideal apprenticeship for anyone who would like some practical hands-on training before pursuing a career in customer service, as well as an individual who is passionate about art and design.  In this role, you will be responsible for seeking out new business-to-business (B2B) clients (full training on how to do this will be provided).  You will then initiate contact with these potential new clients through communication channels such as email, telephone, video call, and in person.  On top of this, you will use the same channels of communication to maintain relationships with existing and former clients. In the role, you will mostly work alongside company management and the rest of the sales team in-house.  In addition, you will work with company directors to establish new methods of attracting customers.


Company Incentives

– Staff discount on Gillian Arnold products

– Uniform and PPE provided

– Birthday cards

– Out of work social events

Working pattern: 9am-5pm Monday to Friday + 30 minutes unpaid lunch break

Hours per week: 37.5

Hourly rate of pay: £4.30

Beneficial Skills and Qualifications

– Experience in a sales-based job role, as well as an understanding of B2B (not essential as full training is provided)

– Strong and friendly telephone manner

– Strong IT skills

– Strong grasp of the English language

– Being able to speak a second language would be desirable, but not essential

– Good listening skills