Returns & refund policy
We check all orders before leaving our premises. On receipt of your order we request that you check the items as soon as possible.
Please have your order number to hand when contacting us as it will allow us to find your order.
Unsatisfied with your order in anyway?
You have up to 14 days to tell us & a further 14 days after that to get it back to us.
The item’s condition must be unused, in its original packaging and be suitable for re-sale. This includes sale or reduced-priced items.
Cost of postage for returning items to us is non-refundable, unless the item is faulty or damaged.
We recommend sending your order back using a tracked delivery service.
You, the customer, are responsible for returning goods to us in a safe, resaleable condition.
Once you return your item we will inspect it and take the necessary action as soon as possible.
Faulty or damaged goods
If any item you receive from us arrives damaged please contact us as soon as possible. We will then inform you on the best course of action.
We will need photos to assess the damage.
In most cases we will ask you to return the item to us for an exchange or refund.
Please do not return a damaged order to us without contacting us first.
We will refund the cost of posting the item back to us or supply a pre-paid returns label.
After investigation, If an item is found not to be faulty, you can choose to pay for it to be sent back to you or have it refunded in full.
Personalised or bespoke orders
Personalised & bespoke orders are non-returnable & non-refundable.
e.g. made-to-measure not listed for sale products, requested cushion size or lampshade.
You, the customer, can return the item for a refund if faulty or not made to the correct measurements.
Unhappy with your order for any reason, please contact us. See details below:
Phone number: 0800 6250625