How quickly will my order arrive?

All of our products are handmade to order. 

Our average lead time for February/March 2021 is approximately 3 weeks. Our production premises at Darlington/Bishop Auckland continue to remain open whilst it is safe to do so following local government guidelines for the Covid 19 pandemic.   

Some products, such as wallpaper & cocktail chairs, have substantially longer lead times – up to 2 months. We would suggest calling us using the telephone number below to confirm what our current lead times are for these items. 

Your order will be despatched according to the delivery rates below. Please note this is in addition to the lead time, not inclusive

Please call one of our team on 0800 6250625 if you require further information. 

Thank you for shopping with us.

Mainland UK Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost
Standard (Royal Mail Tracked 48, Parcel Force Express 48, DHL) 2-3 Working Days Fully Tracked No FREE
Express (Royal Mail Tracked 24 or Parcel Force Express 24) Next Working Day Fully Tracked No £5.00
UK Highlands & Islands (Royal Mail Tracked 48 or Parcel Force Express 48) 2-3 Working Days Fully Tracked No FREE

European & Worldwide Delivery Rates

Delivery Option Delivery Time Tracked Signed For Cost

Standard (EU Nations)

 Austria, Belgium, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Irish Republic, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, & Sweden

3 – 5 Working Days Yes Yes Starting at £15

Standard (North America Mainland)

 Canada, Mexico, & USA

5 – 7 Working Days Yes Yes Starting at £15

Standard (Rest of World)

 All other nations & territories not listed above.

5 – 7 Working Days Yes Yes Starting at £20

Prices changes

We are consistently trying to provide better postage rates to as many different countries & territories as possible. Whilst we will endeavour to keep this page up to date, there may be significant differences from those displayed here. You will be given the most recent, and best, pricing at the checkout.  

Non-Mainland UK and International Delivery

We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, and the Channel Islands. Delivery surcharges for the relevant postcodes are calculated at the checkout.

 How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the delivery company’s website.

What days will my order be delivered on?

Our couriers deliver between 07:00 and 18:00 Monday to Friday.

Will I need to sign for my order?

If you have chosen the ‘signed for’ delivery option, you will have to sign for your parcel upon receipt.

Special delivery instructions

If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

I have a query regarding my delivery?

If you have any queries regarding your delivery please call us on 0800 6250625 or email us at mail@gillianarnold.com.

If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.

Collect in person

You are able to collect your order from our premises in Darlington during ordinary working hours. Please e-mail us, or specify within the notes section of the order form if you want to do this. If you have been charged any delivery charges, they will be refunded to you shortly after receiving your order. You can collect your order from:

Gillian Arnold Boutique

10-11 Post House Wynd, Darlington, Co. Durham, DL3 7LU

If you chose to do this, we will contact you to inform you of when your items will be ready to collect, and will notify you of any closures.

How carefully is my order packaged?

We take great care in packaging your order, using the necessary materials according to its weight, size and how fragile it is.

What do I do if my order arrives damaged?

If any item you receive from us arrives damaged, please contact us as soon as possible on 0800 6250625 or by email at mail@gillianarnold.com. We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund. But, please do not return a damaged order to us without contacting us first.  We will refund the cost of posting the item back to us.